Refund & Return Policy

Refund & Return Policy

Effective Date: November 4, 2026

Thank you for shopping with StitchedStone! We appreciate your support of our small business and hope you enjoy your crochet patterns and creations.

Please review this policy before making a purchase.

1. Digital Crochet Patterns

Due to the digital nature of our crochet patterns and downloadable products, all digital sales are generally final once the files have been delivered or made available for download.

We do not ordinarily offer refunds or exchanges for:

  • Accidental purchases.
  • Changing your mind after purchasing.
  • Purchasing the wrong pattern.
  • Not reviewing the product description before purchasing.
  • Expecting a finished physical item instead of a digital pattern.

Please carefully review each product listing before completing your purchase.

This policy does not limit any refund or other remedy required by applicable consumer protection laws.

2. Download and File Issues

If you experience difficulty downloading, accessing, or opening your purchased files, please contact us.

We are happy to help troubleshoot download issues and provide access to your purchased files when possible.

Please include your order number and a description of the issue so we can assist you.

If a purchased digital file is defective or does not match its description, please contact us so we can investigate and provide an appropriate resolution.

3. Crochet Pattern Errors and Updates

We make every effort to ensure our crochet patterns, charts, and written instructions are accurate and easy to follow.

If you discover an error or unclear instruction in a purchased pattern, please reach out to us.

We will review the issue and may provide clarification or an updated version of the pattern when appropriate.

4. Handmade Physical Products

If you purchase a finished handmade crochet item from StitchedStone and it arrives damaged, defective, or incorrect, please contact us within 7 days of delivery when possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs showing any damage or defects, if applicable.

We will review the situation and work toward an appropriate resolution, which may include a replacement or refund.

For returns due to a change of mind, please contact us before sending an item back. Returns must be approved in advance and are subject to the applicable return conditions communicated for the purchase.

Nothing in this policy limits your statutory consumer rights.

5. Custom Orders

Custom crochet patterns, personalized charts, resizing services, and handmade custom creations may require additional time and work.

Before placing a custom order, customers should review and confirm the agreed-upon design details, pricing, and estimated completion time.

If you need to cancel a custom order, please contact us as soon as possible.

Cancellation and refund eligibility may depend on whether work has started, whether the product has been completed or delivered, and applicable consumer protection laws.

Any special cancellation or refund conditions will be communicated before the order is accepted.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used at checkout.

Processing times may vary depending on the payment provider or financial institution.

7. Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, please contact us through our website’s Contact page.

Please include your order number whenever possible so we can locate your purchase.

StitchedStone

Website: https://stitchedstonecrochet.com

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